Terms of Service

Version and Effective Date of the Terms of Service

Effective date: Aug 1st, 2018

Date of latest update and issuance: Aug 1st, 2018 (replacing the former version)


Please read the following Terms of Service (“Agreement”) carefully. Your use of our products means you have accepted this Agreement.

“INTSIG” or “we” means INTSIG Information Co., Ltd., with its registered office in Shanghai PRC.

“Our Products” are provided by INTSIG and described as below.

“You” refers to the users of Our Products.

“CS account” refers to the account you register through “CamScanner” or our websites. Part of our services will be available after you sign in your CS account.

“Our websites” refers to http://www.camscanner.com and http://www.intsig.com.

The Privacy Policy and other business rules we posted is also part of this Agreement. Please read them carefully. We specially remind you that according to your region and the version of the Products you use, we may provide different services, the clause of this Agreement and the Privacy Policy may not apply to the current version of the Products in your use.

I. Our Products

For the purpose of the Terms of Service, “Our Products” refer to “CamScanner” and services (provided by our company and/or our branches, affiliates or partners across the globe) in connection with the software products.

“CamScanner” refers to software with functions of documents scan, recognition and administration and other related internet-based value-added services (“Our Service”). We provide the above-mentioned services through free or paid CamScanner software (“Our Software”), CamScanner website (http://www.camscanner.com), or application programming interfaces (“APIs”) for third parties to use.

We specially remind you that we only provide you the software and service as tools. When using our products acquiring and processing information, you should respect legal rights of others such as intellectual property rights, personal information and privacy rights, etc., and make sure that you are authorized to copy, amend, upload and publish the information. If you upload or publish the information without permission, you may infringe legal rights of others and be legally liable for it.

II. Scope of Software License and Service

We grant you or your specified users a personal, worldwide, revocable, non-transferable and non-exclusive license to use our products. Unless otherwise expressly agreed in writing, you are permitted to install, use, display or run Our Software or use Our Services on your smart mobile end-device, including but not limited to tablet, smart phone, scanner, and PC as well as other computer system (“end-device”) for non-commercial purposes.

III. Paid Service

You may need to pay for some services of Our Products. You (and your specified users)will acquire relevant services with the fees duly paid in full. For paid service, we will obtain your consent before collection of payment.

INTSIG could make changes about payment standard and method according to practical needs. Some free services may become paid services in the future. If the fee is not paid on time and in full, you will no longer be able to use the service when we start to charge fees. The above-mentioned change will be notified or published on our websites or reminded during a period of time before you use relevant services. The price of the products provided through website may change at any time. If there is a price reduction or promotion, INTSIG will not provide price protection or refund your payment.

As the software products contains information of authorization and activation (including but not limited to activation code, password, etc.) and are special commodities due to the risk of the information being revealed for others to open accounts, the policy on return of goods without any reason is not applicable after the transaction is completed. If no major quality problems, no return or exchange will be allowed. If you have any inquires or need any assistance, you can send email to support@intsig.com.

IV. Registration and Account Security

In order to better use CS service, we suggest you create a CS account and sign in with this account when you use Our Products and service.

You commit that the information you provide when registering the CS account is true and bear the adverse consequences and any loss of us or third parties resulting from providing false information. When you apply for opening certain service, we will verify your identity. You commit that you will cooperate actively with us, otherwise you will not be able to use these services.

Please keep the password of your CS account secure. You agree that you will bear full responsibility for any and all the activities under your CS account. In order to keep your CS account secure, we particularly remind you of taking certain measures including but not limited to safekeeping your password, installing anti-virus/Trojan software, changing your password regularly and logging out safely after use, etc. If your account or password is stolen, you shall assume full responsibility for all the consequences arising therefrom unless you can prove that it is caused by our intentional act or gross negligence.

Your CS account can only be used by yourself and cannot be shared with others, otherwise we cannot ensure your data security. You understand and agree that any act done with your CS account is considered as yours, and you will be jointly and severally liable even if the case is others use your CS account to perform the act. If you learn of any unauthorized use of your account, or password, please contact and notify us immediately: support@intsig.com.

V. Privacy and Personal Information

We respect the privacy and personal information of each user and will protect your privacy and personal information in accordance with applicable law, especially special law/regulation on data protection by taking necessary measures and comply with the same in collecting, processing, transmitting and storing your personal information. Please be sure to read carefully our Privacy Policy which specifies the way we collect and use your personal information, etc.

We particularly remind that the information you upload may involve other people’s personal information or privacy. We will not disclose such contents without authorization.

You understand and undertake that you will fully respect any other persons’ privacy that you learn, receive or have access to from the information of other users and you will fully respect any other persons’ privacy in the information you upload as well. You will never collect, duplicate, store, disseminate, spread or misuse others’ private information without permission. If you obtain, use, sell or spread other’s personal information in bad faith, or infringe other’s privacy in any other way (including but not limited to harassment), you are in material breach of this Agreement. We will be entitled to at any time restrict or terminate your account privilege up to delete your account and we reserve the right to unilaterally terminate this Agreement and demand you to bear legal liabilities.

Special reminder: As mobile phone number is usually tied up with quite many functions used as tool for identification assistance, if your mobile phone number changes, please timely revise the relevant content of your account so that others may not clear identification test by using your mobile phone without permission. You should take precaution and deal with that situation accordingly when the email address for identity verification has security issue.

Our Products will ask for the following permissions during regular operation:

Permission will not be asked if you do not use these functions. If additional authority is required, we will ask for your permission in advance.

VI. Providing Services “As Is”

Our Products and services are provided on the basis of a currently available level of skill and condition. We are trying our best to meet your needs and ensure the consistency and security of our services. But we are not able to foresee at all times some legal and technological risks including but not limited to service interruption, data loss and other damages and risks due to force majeure, viruses, Trojans, hackers’ attack, unstable system, defective services provided by third parties, and government actions. You hereby acknowledge and confirm that you use Our Products and services at your own risk, except as otherwise provided by law.

VII. Information Push

You agree that you may receive information pushed out when using Our Products and services that include update of Our Products or services and information of third party’s products or services that may be helpful to you, etc.

We specially remind that if the information pushed out you receive is about third party and not us, regarding such information, you should make your own judgment on authenticity of the content and be responsible for your own judgment and act. Except as expressly provided by law, we are not liable in any way for any loss or damage borne by you due to the content provided by way of such information.

VIII. Third Party Services

In Our Products, we allow you to invoke services provided by third parties such as facsimile, social website or email services, etc. We only invoke services from third parties in our products through APIs and actual services are provided by third parties. For terms of use and relevant provisions, please refer to the terms of service, etc. issued by those third parties. We will urge the third parties to comply with the applicable laws and regulations on personal information protection when they provide services. We do not bear any direct or indirect liability for any problem of personal information protection that happens in your using third party services or loss caused therefrom and the problem or loss should be borne by you and/or relevant liable party.

IX. Content Generated by User

The contents provider should assume liability for any content (including but not limited to image file, file information, contact list, business card information, geographic location, email, message, material, literary works, software, music, sound recording, photo, graph, video, data, user’s registration information or other information, etc., “Contents”), whether transmitted in public or in private via Our Products. You (or your designated users) warrant that you (or your designated users) have necessary authorization to upload such Contents. If your (or your designated user’s) acts cause losses (including but not limited to compensation, attorney fees) to INTSIG, you agree to fully compensate for the losses. We reserve the right to review, block and delete the Contents or terminate the services pursuant to law.

As to the publicized contents, unless you notify us the contrary intention in writing, and it is not against law/regulation on personal data protection, you agree to grant INTSIG the world-wide, royalty-free, non-exclusive, sub-licensable and permanent license to use the same. We may decide at our own discretion to use (including but not limited to reproduce, adapt, amend, create derivative works, and translate) and distribute these Contents. In the meanwhile you authorize INTSIG to file any action in its own name against any third party for the infringement upon the foregoing Contents and any of its derivative works and to receive all the compensation. You shall warrant that you have necessary authorization to grant such license to INTSIG.

Notwithstanding the foregoing provision of reservation of rights, we will not necessarily use or distribute the Contents. Furthermore, such reservation of rights is only applicable to the Contents you have publicized rather than any personal information or privacy which has not yet been publicized. Unless otherwise provided in law/regulation on data protection, without permission of right holder, we will not use or provide to third party the unpublicized personal information and privacy.

You should be owner of copyright, or holder of other rights that should be had for using the services as to the lawful contents you post in the services.

X. Information Storage and Synchronization

1. You acknowledge and agree to store information relating to use of Our Products into your own end-device, which will occupy some room of the end-device. INTSIG reminds that you should make your choice as to whether to set passwords for using Our Services in order to protect information security according to your needs.

2. You acknowledge and agree that the information generated during your use of Our Products may be stored and processed by INTSIG or its affiliates or service providers through their servers. As Our Products can be downloaded and used by users worldwide, the servers may be located in China (for the purpose of this clause, excluding HK, Macao and Taiwan) or other countries/regions based on the need of providing the service, in compliance with laws and regulations.

3. If you use Our Products and sign in your account at your end-device, the information already stored in the end-device if expressly confirmed by you will be added to your account and stored in INTSIG’s servers. Your account will be bound to the end-device as a default status and you can unbind the account and the end-device in the setting by logging out the account.

4. When you use Our Products after signing in your account, any direct modification of information in end-device (if stored in our server according to the preceding section) or modification of information in account via web end, will be synchronized automatically between end-device and server in its lately modified form. Therefore, if you are using an end-device which is not owned by you, please be sure to log out timely and make necessary adjustment to your settings so as to avoid any leakage of personal information or privacy of yours or others.

5. If there is loss of information because you accidentally delete the information in end-device or server account, you could visit our websites and sign in your account to restore your information.

6. INTSIG’s system stores, backups and provides recovery of information based on your operation. You should read operation guidelines carefully to well understand the default setting of the system and adjust it at your own will so as to use Our Products in a proper way. We remind that even if we will take necessary measures to store and protect your data, you should backup your data on your own. INTSIG shall not be responsible for picture and other information you delete or fail to successfully store.

XI. Code of Conduct for Users

1. You shall abide by local laws and regulations during your use of Our Products, and you shall not produce, duplicate, publicize or release sensitive information, illegal information or any information or material which a normal person considers immoral, including but not limited to the information:

2. You shall not use Our Products for any illegal purpose or use the same to conduct any illegal activities, including but not limited to:

3. You shall not engage in any activity jeopardizing the legitimate interests of INTSIG. Unless expressly provided by law or INTSIG has consented in writing, you shall not conduct any acts not expressly authorized under these Terms of Service during the use of Our Products, including but not limited to:

4. If you conduct any of the foregoing acts, you should solely undertake related liabilities and we are not liable. If any damage is thus caused, you should make compensation according to law, and we reserve the rights of recovery of losses and demand of compensation according to law.

5. You agree to indemnify and hold harmless INTSIG from and against any losses incurred to INTSIG arising from your violation of these Terms of Service, including but not limited to any claims of, demands or losses made by any third party arising from or resulting from your acts, and our necessary expenses of dealing with related matters, such as attorney’s fee.

6. You undertake that you will abide by and guide and supervise your specified users to abide by local laws and regulations, relevant Terms of Service and Privacy Policy when using Our Products.

XII. Intellectual Property Rights

You acknowledge and agree that INTSIG possesses any and all the lawful rights and interests of Our Products, including any intellectual property rights involved in the software and service.

The information in Our Products includes but not limited to words, software, audios and videos, photos, diagrams, all contents in advertisements, the commercial information we offer to you, etc., which are all protected under copyright, patent, trademark as well as all other related laws and regulations. You are allowed to use these contents only when you have our authorization; no unauthorized reproduction, modification or compilation of these contents or creation of relevant derivative works are permitted.

Unless you have otherwise reached written agreement with INTSIG, this Agreement does not authorize you to use name of software, trademark, service mark, logo, domain name or any other sign with distinctive brand feature relating to INTSIG.

XIII. Limitation of Liability

1. Please directly visit our websites to download the installation program of the software or learn any other safe downloading channels we have authorized. You (and your specified users) are required to create account and use Our Service through the official channels we provide, including the use of the software or visit to our websites. We are unable to guarantee the safety of your software, services and account if you are in violation of the aforementioned requirements on downloading and installation. In addition, we will not be liable for any loss incurred to you or any third party due to your use of unauthorized software, service or account.

2. You are required to use Our Products in a proper way. For the detailed functions and operations, please see the content of “Help” in the products. You may also contact us directly to obtain necessary help: support@intsig.com. You will be liable for any losses due to your improper setting or improper operation.

3. You fully understand that Our Products will involve Internet services and may encounter various risks such as force majeure which may cause the suspension of relevant services. We will use our best efforts to conduct timely repair, howsoever you shall be solely responsible for all losses incurred thereby, and we are not liable for the losses. Such risks include but not limited to the service interruption and disruption as a result of any of the following reasons:

4. We will not provide any guaranty of any kind for any unpredictable or uncontrollable technical defect in the product, service stability and any losses or damages thereby caused, unless otherwise required by law or regulation.

5. INTSIG reminds that you should export your photo information and backup regularly.

6. We will not be directly or indirectly liable if there is any direct or indirect loss incurred during the period when Our Products are not available for normal use.

XIV. Use by Juveniles

Our Products does not directly target any juvenile users. If you are a juvenile user and decide to use Our Products any way, please first seek the consent of your guardian and/or other adult with guardianship duties and use Our Products under the guidance and supervision of your guardian or any other adult with guardianship duties. In addition, your guardian and/or other adult with guardianship duties shall be responsible for assisting you in correctly understanding the contents of this Agreement and other related legal documents in order to guide you to use Our Products in a correct way.

XV. Notification of Infringed Contents and Counter Notification Procedures

1. Infringement Notification:

As part of our intellectual protection work, except for the provisions of the Terms of Service, if any individual or group finds that any other user has infringed upon its lawful rights or interests by transmitting information through the use of our services, such individual or group (“Complainant”) may notify us in writing by giving us an official infringement notification signed or stamped (if it is a duly established organization or entity) for the purpose of protecting intellectual property rights. The infringement notification will include the following contents: detailed contact information of the Complainant, including the name, address, telephone number and email address with a copy of the ID card, passport or registration certificate; contents of suspected infringement as shown in this service for our notifying the user who manages the contents; materials as preliminary proof of infringement act;

2. Counter Notification:

If we remove your Contents or links based on the infringement notification, you may submit to us an official written counter notification signed or stamped (if it is a duly established organization or entity). Your counter notification shall be made in the following format including detailed contact information, including the name, address, telephone number and email address with a copy of the ID card, passport or registration certificate; the information, contents or web pages removed by us; materials as preliminary proof of non-infringement;

3. Please send the foregoing materials and your contact information to support@intsig.com or to the following address and have the email named or mark the envelop as follows: “Notification/Counter Notification for Infringement Materials”: F/11, 1268 Wanrong Rd, Building A, Jiang’an District, Shanghai.

4. We will process your request forthwith upon receipt of the valid infringement notification and counter notification according to law. You agree that we can copy the notification and attached supporting documents and provide that to third party to find out about the facts involved. We will also contact you on the mater via phone, email, etc.

XVI. Effectiveness, Term and Renewal

By using and registration with Our Products, you express your consent to and acceptance of this Agreement, i.e. this Agreement will be binding upon you. If you do not agree with this Agreement, please stop using Our Products immediately.

XVII. Amendment

We have the right to amend the provisions of this Agreement from time to time subject to the change of law and regulative policy and based on need of operation and development. If such amendments result in material reduction of your rights under this Agreement, before the amendments come into effect, we will notify you via reminder in distinct spot at the interface of Our Products, website announcement or email. Your continuous use of Our Products will be deemed as your acceptance of such update.

XVIII. Update,Discontinuation, Suspension and Termination of Our Products

1. You may stop using Our Products at any time. If you want to cancel your account, please contact us: support@intsig.com. You may send the email regarding cancelation of the account via the registered email address. We will respond as soon as possible within reasonable period.

2. Our Products may be updated from time to time. You may at your own discretion decide whether to accept the updates or not. We do not guarantee providing you with latest updated services if you do not accept the updates, and you shall be solely responsible for any loss that may be incurred.

3. We reserve the rights to amend, interrupt, suspend or terminate to provide Our Products based on the actual situation at any time, which includes but not limited to the memory space obtainable to a single user, the nature and quantity of the contents uploaded and other data or the ability of the users on continuously accessing Our Products and services, etc. We will make reasonable effort to notify you. We will provide high quality services for you and there will be situations described in this section only under special conditions.

4. You agree that we may, without prior notice, suspend or terminate the services if:

5. If your account without subscription of any paid service is not in use in successive nine months, we reserve the right to terminate such account (before one month prior to termination, we will notify you on your continuous status of not signing in your account and notify you that if you do not sign in within the following one month, we will terminate the account for use), in order to avoid any waste of resources. The losses (including but not limited to loss of information, etc.) incurred therefrom should be borne by yourself.

6. The account will be canceled upon termination of Our Service. We, subject to law and regulation, reserve the right to completely delete all information in your account, and we shall no longer undertake obligation to you.

XIX. Severability

If any provision of these Terms of Service is held to be illegal or unenforceable by any court or arbitral institution, the other provisions shall survive and continue to be binding.

XX. Governing Law and Jurisdiction

1. The parties understand and agree to abide by the special regulations applicable to certain nations/regions as set forth in the Privacy Policy.

2. The parties agree that the governing law of these Terms of Service as follows:

When you browse or use our products, you agree that you (and your act of browsing and using) will be regulated by the PRC laws and you consent to jurisdiction of the PRC court. The parties agree that the relevant dispute should be first resolved through negotiation, failing which, it is to be submitted to the competent court at INTSIG’s domicile.

XXI. Miscellaneous

1. All the headings used in these Terms of Service are inserted only so that the text is easy for reading. They do not have any actual meaning and should not be taken as the basis for the construction of these Terms of Service.

2. With regard to amendment to these Terms of Service, change of services or modification to any other important matters, we will make an announcement through our website or notify you via email, etc. Such notification shall be deemed as having been served upon release of the announcement or delivery of the email to your registered email.

3. We welcome your feedback in respect of Our Products. Unless otherwise expressly represented or subject to applicable laws, any feedback sent from you will be deemed as non-confidential contents. You agree that we may, at our own discretion, decide whether to release or publish such contents. And you agree to authorize us to use the same at no cost and to amend, adapt, adjust design or change related technical plans, or make any amendment as necessary.

4. If you have any comments on our services or the Terms of Service, you may contact us: support@intsig.com, and we will use our best efforts to provide you with timely and necessary assistance.