FAQ
Why it shows the sync failed?
Why I cannot receive the activation mail?
How to save the cards into the phone contacts?
Why failed to recognize the business card?
I change the phone, how to transfer my cards to
the new phone?
How to avoid losing my business cards?
How to export the cards in lite version to full
version?
Where are the cards stored in after sync?
I forgot my Card Holder passcode. How do I
retrieve it?
Why does CamCard need my phone permissions?
Why
it shows the sync failed?
If you failed
to sync consistently, please send the log to us, and tell us which country and
city you stay, and which connection type you are using.
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Why
I cannot receive the activation mail?
- Sometimes the
activation mail may be received in the Spam Box, please check that if you
could find it in Spam Box.
- Please confirm that
you input the right email address when you registered in CamCard, such as
spell error.
If you still
cannot receive the activation mail, please contact us ([email protected]).
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How
to save the cards into the phone contacts?
- After taking photo
for the card, you could choose to save the card into phone contacts in the
recognition result screen. CamCard will remember your choice automatically,
no need to choose it again afterwards.
- If the scanned cards
are not saved into the phone contacts, please select these cards, and then
click [Export] to export them into phone contacts.
- If you set your
phone contacts to sync with Gmail, Exchange and other servers, the saved
cards in CamCard will be synced with these servers, it will be the same as
the contact you added manually in phone contacts.
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Why
failed to recognize the business card?
- Photos: When you are
capturing a business card, please try to fill the card to the entire
screen (you don't need to worry about the text orientation because CamCard
will recognize it automatically). If the card text looks not clear enough
on the screen, please tap the screen to let the camera focus
- Camera: You can use
the system camera instead of the default camera.(Change this in Settings)
- Lighting: A good
condition of ample light will improve the accuracy of the recognition.
- Recognition
Language: Please make sure you have selected the languages you need to
recognize in Settings.
If your
business card still cannot be recognized, Please send the image to us([email protected]).
Thank you.
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I change
the phone, how to transfer my cards to the new phone?
If you're the
registered user for CamCard, you could save the cards in the Cloud server. Then
please use the same account to login CamCard on your new phone, the cards will
be transferred to the new one.
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How
to avoid losing my business cards?
With Cloud
Backup and Cloud Sync in CamCard 3, your cards will be encrypted and saved in
the Cloud: secure, private, and never get lost. You are able to restore your
cards to any time point at www.camcard.com even though they somehow got
deleted.
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How
to export the cards in lite version to full version?
If you're the
registered user for CamCard lite version, you could save the cards in the Cloud
server. Then please use the same account to login CamCard full version, the
cards will be transferred to the full version.
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Where
are the cards stored in after sync?
The cards
will be saved in the Cloud server with 256-bit encryption. The Cloud server is
located in America, Europe, Japan and China. We will allocate the fastest
server to you, which will depend on your network environment. You could check
and view the Security Overview and Privacy Policy.
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I
forgot my Card Holder passcode. How do I retrieve it?
This is a
security feature to protect your cards in Card Holder. There's no way to
retrieve the Card Holder passcode. It's very important that you never forget
this passcode. The only way to get around this is to delete the app and install
it again. This however will delete all of your cards. If you are using our
cloud sync feature, just login and all your cards will be synced to your Card
Holder.
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Why
does CamCard need my phone permissions?
CamCard
doesn't collect users' personal information, it requires permission because:
- android.permission.READ_CONTACTS
merge recognized result to existing contact
- android.permission.WRITE_CONTACTS
write recognized result to Contacts
- android.permission.CAMERA
to take card image
- android.permission.GET_ACCOUNTS
to save recognized result under selected account in Contacts
- android.permission.WRITE_EXTERNAL_STORAGE
backup database to SD card
- android.permission.READ_PHONE_STATE
to decide whether there are enough storage space in your phone
- android.permission.INTERNET
visit card owner's home page from card image directly
- android.permission.CALL_PHONE
call card owner from card image directly
- android.permission.READ_LOGS
send error logs to developer for error investigation under user's
agreement.
- android.permission.VIBRATE
vibrate alert if necessary
- android.permission.ACCESS_NETWORK_STATE
to check the network status in synchronization
- android.permission.ACCESS_FINE_LOCATION
Required by feature “Exchange
e-cards” to get
approximate location
- android.permission.ACCESS_COARSE_LOCATION
Required by feature “Exchange
e-cards” to get
precise location
- android.permission.ACCESS_WIFI_STATE
Required by feature “Exchange
e-cards” to get
view Wi-Fi connections
- android.permission.CHANGE_WIFI_STATE
Required by feature “Exchange
e-cards” to
connect and disconnect from Wi-Fi
- android.permission.CHANGE_NETWORK_STATE
Required by feature “Exchange
e-cards” to
change network connectivity
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